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On this latest error in March, I made a complaint and got the usual speil from BT, It's not us its them (Microsoft).

Occasionally it resolves in a day, week or upto three weeks.

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I call BT whenever these types of error occur ie 'Cannot connect to the server', or 'Your password requires authentication' etc etc. I have a BTYahoo account were the emails land and are pushed through to my desktop Outlook 2010, Win 7. The original fault/s occurred in March 2019 (although I've experienced similar faults over the years from time to time with BT servers) in that an error msg 0x00080042109 & 42108 or variations of the same gets triggered. I also now have as of Sunday 16 June an IMAP server for the same email address on Outlook. I use the POP3 server on Outlook 2010 ( which I've used for over 20 years). Although BT techie told me its old technology and is being phased out. I'm not convinced this will resolve anything, but willing to give it a try just to prove if anything that there's nothing wrong with POP3. I am advised to tick the box 'leave a copy on the server', which had been set up on POP3 in any event, but I can't seem to do that in IMAP? No need they say for archiving or a ,pst file. I now have to recreate all my umpteen folders into this IMAP set up and leave the original POP3 set up as is. ie to see if I get any of the earlier error messages or fails to send/receive from Outlook. I'm advised to leave this for about a week and they will call me to check on progress. So I now have my email folders in Outlook using POP3 at the top of my Outlook screen and have to scroll down to a not yet mirror image of my folders at the bottom of the screen. He, the techie says it'll test if IMAP works ok on my setup.

I've just completed a call in the last 5 minutes from BT ECR technical support and they have asked me to set up a new account on Outlook 2010, but change the protocol to IMAP. My fear was that this was probably the case here re POP3 to IMAP.

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Help please, I'm not convinced this is going to resolve the issue and I could go through the same headache again only to find that BT don't know how to help, but want me to do something so they can close the complaint. I am now waiting for BT to call me as they said they would to change over to IMAP. I was then told by BT support that it was probably better to return to POP3, but it left such a mess behind. In the process I lost all my folders in Outlook, plus my archives. I did get persuaded by BT some years ago to move to IMAP as I was experiencing errors on verifying my password, or cannot connect to the server ( which I am still receiving every few weeks).

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I have used POP3 for some +20 years with MS upgrades, new pc's, software updates etc as and when they became out of date. My understanding is that IMAP is suitable for users with more than one device.

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I have Win 7 on a desktop pc and have no other devices which I use to access Outlook. This made no difference to my getting my emails through, the errors still recurred. They previously said, I should select Chrome as my default browser, not Int Explorer 11. They threatened that I must change to IMAP now or they cannot support me as my ISP in the future. They say the errors I've been experiencing with BTYahoo not synchronising to my Outlook 2010 are as a result of me using POP3 protocol. Most recently I've been contacted ( as a result of a direct complaint to BT) by the Newcastle Complaints, ECR Adviser, BT Consumer.

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